This page (together with the documents referred to on it) tells you the terms of use on which you may make use of our website (our site), whether as a guest or a registered user. Please read these terms of use carefully before you start to use the site. If you are under 18 years old please make sure that your parent or guardian or a responsible adult whose care you are in is with you when you are using our site and that they have allowed you to visit our site. By using our site, you, your parent, guardian and/or owner of the computer used to access our site (you) are indicating that you accept these terms of use and that you agree to abide by them. If you do not agree to these terms of use, please refrain from using our site.


Our site is a site operated by Autism Together (“We”). We are a registered charity. Our registered charity number is 1007878. Our company is limited by guarantee. Our company number is 2658268 and we have our registered office at Oak House, 6 Tebay Road Bromborough, Wirral CH62 3PA.


Access to our site is permitted on a temporary basis, and we reserve the right to withdraw or amend the service we provide on our site without notice (see below). We will not be liable if for any reason our site is unavailable at any time or for any period.

From time to time, we may restrict access to some parts of our site, or to our entire site, to users who have registered with us.

If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential, and you must not disclose it to any third party. We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our opinion you have failed to comply with any of the provisions of these terms of use.

When using our site, you must comply with the provisions of our acceptable use policy. You must accept the terms of our policy before you upload any material to our site. By uploading any material you indicate your acceptance of our policies.

You are responsible for making all arrangements necessary for you to have access to our site. You are also responsible for ensuring that all persons who access our site through your internet connection are aware of these terms, and that they comply with them.


We are the owner or the licensee of all intellectual property rights in our site, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved and asserted. Any material that you upload to our site or server is licensed to us on a payment free non-exclusive basis to enable us to provide our service to you.

You may print off one copy, and may download extracts, of any page(s) from our site for your personal reference and you may draw the attention of others within your organisation to material posted on our site.

You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

Our status (and that of any identified contributors) as the authors of material on our site must always be acknowledged.

You must not use any part of the materials on our site for commercial purposes without obtaining a prior written licence signed by an officer of the charity.

If you print off, copy or download any part of our site in breach of these terms of use, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.


Order Acceptance

All orders are subject to acceptance in accordance with our Order Acceptance Policy.

We accept orders from UK, Europe, USA, Canada and Japan and Australia.

We shall not unless by our own negligence be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide.

All our products and services are subject to availability.

Order Acceptance Policy

If you have provided us with a valid e-mail address we will send you an acknowledgement of that order by e-mail. This will set out the product(s) and/or services ordered. Please note that this is not an order confirmation or order acceptance from us. Our acceptance of your order will only occur on dispatch of the product(s) / service(s) ordered. Please refer to the Return Policy in our cancellation section of our Conditions for further information.

Your order may not be accepted for the following reasons:

the product ordered is not in stock or the services are not available;

you were not eligible to make an order in accordance with these Conditions;

we could not acquire the necessary authorisation for payment or we discovered a problem receiving your payment;

we do not provide the services you have requested;

there was an error with the description of the product(s) and/or service(s) or matters relating to the product(s).

If there are any problems with your order then we will contact you as soon as is reasonably practical.

We reserve the right to reject any offer to purchase by you at any time.


A contract is made between us and the purchaser as follows:

the products and services are placed on our site as an invitation to treat only;

the purchaser places the order on our site by clicking the payment method on the payment page of the checkout process which can be online;

purchasers will be guided at each stage through the ordering process set out on our site;

goods will be dispatched once payment is made;

the products purchased will be dispatched according to the delivery option you have selected.

We will send you by email an order acknowledgement setting out the products and/or services that you have ordered. This is not an order confirmation or order acceptance. If you are placing an order by telephone, fax or post we will send a written order acknowledgement letter to your billing address.

Our acceptance of your order will only take place once the product ordered has been dispatched or service has commenced.

Contact us if you require any further information about your order.

Postage and packaging costs will be additional and dependent on where the purchaser is.


The purchaser has a right to cancel orders within 7 (seven) working days beginning on the day after delivery of the product(s). We do not accept cancellations after this period. Please note that refunds and cancellations must be at the request of the purchaser only. Please note that the 7 working day rule does NOT apply to certain products such as but not limited to CDs, software, DVDs and perishable goods nor once our ordered services have commenced. Please also note that the above cancellation period applies only to a purchaser acting as a consumer and not a business.

You are entitled to a replacement where the product(s) are damaged prior to or upon arrival. If a refund is required and the order has been shipped the order will have to be returned to us. If an order has not been shipped the order can be cancelled prior to your card being charged.

Where the customer would like to amend or cancel an order then they must contact us soon as possible. We may have already packaged the order and arranged for it to be sent to you. If so then it will not be possible to amend or cancel your order. We may not be able to prevent an order from being dispatched. If your order is delivered and you wish to return it, please see our Returns Policy for further details.

If your order is required to be changed or cancelled then please contact using the contact details set out on our site.


Prices and delivery charges are exclusive of VAT (where applicable) at the current rates. The cost of your order is the price of the products and/or services ordered plus delivery charges as set out in the payment section of our site.

You may use at least one of the following payment methods:


Master Card/Eurocard


American Express



The purchaser confirms that they have the right to use the credit or debit card. All cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to or does not, for any reason, authorise payment we will not be liable for any delay or non-delivery.

Transaction refusal

We reserve the right to withdraw any products and/or services from our site at any time and/or remove or alter our site. We may refuse to process a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will notify the Purchaser if the order is not accepted. We will not be liable for withdrawing any product and/or service from our site even if it has been ordered; nor shall we be liable for refusing to process a transaction even where processing has begun.

Contracting requirements

The Purchaser must:

provide their real name, phone number, e-mail address, payment details and other requested information;

provide a delivery address not including a PO Box numbers or similar, mail forwarding addresses or temporary addresses;

have a valid credit or debit card issued by a bank that is acceptable to us.

By making an offer to buy a product and/or service the Purchaser authorises us to transmit information or to obtain information about you from third parties from time to time, including but not limited to your debit, credit card numbers or credit information, to authenticate your identity, to validate your debit or credit card, to obtain an initial debit or credit card authorisation and to authorise individual purchase transactions.

Delivery Policy

We may require a signature from you upon delivery of product(s) and/or service(s) confirming delivery. We will only deliver the product(s) to the address that you have provided to us in the order application process. We will not be responsible for any inaccurate addresses provided by you.

We will inform you as soon as is reasonably practical if we have encountered any problems in delivering the product(s) and/or service(s).

If you are not at the address on delivery you will need to contact the carrier (usually Royal Mail) directly to arrange for re-delivery

Returns Policy

If you are not happy with your purchased Product(s) we will subject to the exceptions provided by the Consumer Protection (Distance Selling) Regulations 2000 refund, exchange or make replacement on all goods returned to the returns address provided within 7 (seven) working days following delivery, subject to the Product(s) being in a saleable condition, and in their original, undamaged packaging. Returns received outside the above time frames maybe accepted at our sole and unfettered discretion.

You should check to see that all items listed on the dispatch note correspond with those contained in your package on receipt and if they do not then please contact us immediately.

All returns need to be returned in one shipment. Any subsequent returns from the same order may incur additional shipping costs.

Faulty items will only be accepted if the goods are delivered to the customer damaged or a manufacturing fault is subsequently found within a reasonable timeframe after delivery.

We do not accept any responsibility for items lost in transit.

If you return a gift please note the refund will be made to the original card purchaser.

We will refund the price of the item to the purchaser or exchange the product once it is received. A refund of the delivery charge will be given in the instance of incorrect, damaged or faulty products. All items returned as faulty will be inspected and any items deemed damaged as a result of fair wear and tear will not be accepted as faulty. We reserve the right to charge You the cost of the returns delivery when an unwanted product is returned.

We can only exchange products for the original purchaser of the goods. If you require an exchange or replacement return the item(s) You wish to return in a saleable condition in its original, undamaged packaging.

Refunds can only be requested by the purchaser and will be made by the original payment method within 30 (thirty) days of us receiving the returned product(s) in a saleable condition and in their original, undamaged packaging.


The information contained in our site including prices are correct at time of publishing and include VAT. We need to change prices now and then. Any price changes will be confirmed to you at the time of ordering.

Reasonable care has been taken to ensure that the details, descriptions and colour matching are accurate. However, all measurements quoted are approximate and the reproduction of colours is as accurate as photographic and publishing processes permit.

If a product is recalled for any reason, you will be contacted.


Commentary and other materials posted on our site are not intended to amount to advice on which reliance should be placed. We therefore disclaim all liability and responsibility arising from any reliance placed on such materials by any visitor to our site, or by anyone who may be informed of any of its contents.


We aim to update our site regularly, and may change the content at any time. If the need arises, we may suspend access to our site, or close it indefinitely. Any of the material on our site may be out of date at any given time, and we are under no obligation to update such material.


The material displayed on our site is provided without any guarantees, conditions or warranties as to its accuracy. To the extent permitted by law, we, other members of our group of companies and third parties connected to us hereby expressly exclude:

• All conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity.

• Any liability for any direct, indirect or consequential loss or damage incurred by any user in connection with our site or in connection with the use, inability to use, or results of the use of our site, any websites linked to it and any materials posted on it, including, without limitation any liability for:

• loss of income or revenue;

• loss of business;
• loss of profits or contracts;
• loss of anticipated savings;
• loss of data;
• loss of goodwill;
• wasted management or office time; and

for any other loss or damage of any kind, however arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable.

This does not affect our liability for death or personal injury arising from our negligence, nor our liability for fraudulent misrepresentation or misrepresentation as to a fundamental matter, nor any other liability which cannot be excluded or limited under applicable law.


We process information about you in accordance with our privacy policy. By using our site, you consent to such processing and you warrant that all data provided by you is accurate.


Contracts for the supply of goods and/or services formed through our site or as a result of visits made by you are governed by these terms and conditions.


Whenever you make use of a feature that allows you to upload material to our site, or to make contact with other users of our site, you must comply with the content standards set out in our acceptable use policy. You warrant that any such contribution does comply with those standards, and you indemnify us for any breach of that warranty. If you are allowing a minor to provide information do NOT allow any unnecessary information to be uploaded that may cause harm or enable your child to be identified. Whilst we provide online security, absolute security can never be guaranteed online.

Any material you upload to our site will be considered non-confidential and non-proprietary. We also have the right to disclose your identity where you are an adult to any third party who is claiming that any material posted or uploaded by you to our site constitutes a violation of their intellectual property rights, or of their right to privacy.

We will not be responsible, or liable to any third party, for the content or accuracy of any materials posted by you or any other user of our site.

We have the right to remove any material or posting you make on our site if, in our opinion, such material does not comply with the content standards set out in our acceptable use policy.


You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack.

By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.

We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our site or to your downloading of any material posted on it, or on any website linked to it.


You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.

You must not establish a link from any website that is not owned by you.

Our site must not be framed on any other site, nor may you create a link to any part of our site other than the home page. We reserve the right to withdraw linking permission without notice. The website from which you are linking must comply in all respects with the content standards set out in our acceptable use policy.

If you wish to make any use of material on our site other than that set out above, please address your request to


Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only. We have no control over the contents of those sites or resources, and accept no responsibility for them or for any loss or damage that may arise from your use of them.


The English courts shall have exclusive jurisdiction over any claim arising from, or related to, a visit to our site although we retain the right to bring proceedings against you for breach of these conditions in your country of residence or any other relevant country. These terms of use are governed by English law.


We may revise these terms of use at any time by amending this page. You are expected to check this page from time to time to take notice of any changes we made, as they are binding on you. Some of the provisions contained in these terms of use may also be superseded by provisions or notices published elsewhere on our site.


If you have any concerns about material which appears on our site, please contact us on 0151 334 7510