Location:       Oak House, Bromborough

Hours:            37 ½ hours per week, Monday – Friday 9.00 am – 5.00 pm

Contract:       Permanent

Salary:            £19,162 per annum

A new role has arisen within the IT team to provide administrative support.

It is a varied role, and duties include:

  • Being the first point of contact for all IT enquiries.
  • Daily audit of user accounts and IT systems.
  • Management of IT stock (including receipt of deliveries and issue of equipment).
  • Assisting staff with general IT issues/queries.
  • The role will involve extensive use of our Management Information System, Excel and the IT helpdesk.

Whilst instructions and training will be provided, an aptitude for IT is essential, as is attention to detail.

The successful candidate will be highly motivated and have good communication skills to liaise and work with managers and staff daily.

The closing date for all applications to be received by the HR
Friday 19th August 2022


Main purpose of posts:

The IT Administrator Role is a wide and varied role responsible for daily administrative IT tasks and will be based primarily at Oak House.

  • Responsible to: IT Manager
  • Relationships: Staff and people we support
  • Required Skills and Experience:
  • Excellent administrative skills.
  • Strong communication and people-handling skills at all levels.
  • Ability to follow detailed step-by-step instructions.
  • Highly motivated and self-directed.

Main tasks:

  • First point of contact for all IT enquiries.
  • Monitor the IT helpdesk and ensure all tickets are assigned the correct category, given the appropriate priority and the appropriate target fix date.
  • Monitor the IT helpdesk phone and create tickets on the IT helpdesk as appropriate.
  • Daily account audit.
  • Daily backup checks.
  • Daily check of electronic door controllers.
  • Daily monitoring of email system for malicious mail.
  • Issue of IT equipment from stock and management of IT stock (including receipt of deliveries and updating the asset register and appropriate helpdesk tickets).
  • Monitoring of IT security systems and creation of tickets for any issues.
  • Assist staff with basic IT issues (password resets, printing issues, issues connecting to screens in meeting rooms).

Data Protection Act/GDPR

We are all expected to be aware of the Data Protection Act/GDPR and to follow the local Codes of Practice to ensure appropriate action is taken to safeguard confidential information.


  • To participate in the staff appraisal and supervision programme
  • To participate in and contribute to Staff Training Programmes
  • To carry out any other duties which may be agreed from time to time, in discussion with the IT Manager
  • To maintain a high level of professional conduct as befits an employee of the organisation.
  • As with all posts in the organisation, a high degree of confidentiality is expected at all times. At no time will the post holder discuss the individual people we support, their families or other confidential matters connected with Autism Together and its staff, outside of the organisation. Notwithstanding, under our confidential reporting policy you will be required to raise any concerns, particularly those concerns which may be deemed a matter of safeguarding the people we support..
  • The post holder will be expected to undertake, in exceptional circumstances, any other duties, which may, from time to time, be specified by the Chief Executive.
  • This is intended as a guide to the main responsibilities of the post and is not an exhaustive list of duties. This job description is subject to amendment, following consultation with the post holder.
Person SpecificationEssentialDesirable
Educated to at least GCSE or equivalent
Knowledge of Autism
Good basic IT skills
Understanding of office procedures
Understanding of the importance of confidentiality and GDPR
Experience in using Microsoft Excel
Strong communication skills – with internal and external contacts ✔
Able to use Initiative, be organised and efficient
Able to work as part of a close team
Commitment to the organisation’s core values

Summary of Terms & Benefits

• This is a permanent full time position. Hours are 37 ½ per week Monday to Friday 9:00 am – 5.00 pm which includes half an hour unpaid lunch

• The salary will be paid on £19,612 per annum.

• This post is subject to a 6 month probationary period.

• All staff are entitled to 5 weeks plus statutory bank holiday entitlement (equivalent to 8 days).

• One additional days holiday is awarded following completion of 5 years’ service and two additional days on completion of 10 years’ service

• Company Sick pay scheme, rising to 8 weeks full and 8 weeks half pay

• Attendance incentive scheme

• Access to a defined contribution pension scheme (NEST) with a contribution from the Organisation

• Access to tax free cycle to work scheme when promoted on completion of probationary period.

• Comprehensive training programme and access to further qualifications

• The post is primarily based in Bromborough, Wirral, but you may be required to work at any of the other locations as when required